My Account
Q. Why create an account?
A. Please sign in or create a new account to save your cart and take advantage of other convenient shopping features. Once you create an account, you can:
Once you order from SDS Global, your Account will help you to save money in future orders with a coupon emailed to you through SDS Global Newsletter. A. Your Account is where you gain convenient and secures access to all your information; keep track of the products you're planning to purchase, and more. A. In the unlikely event that we need to contact you about a problem with your order, your phone number helps ensure that the issue is resolved and your parts are shipped as quickly as possible. We will not use your number marketing or sales purposes and we will not share it with other companies. A. Yes! HDWise.com is totally secure to make your purchases. Your personal and financial information is safe with us. We are dedicated to keeping the information you submit to us secure and private. We accept credit card payments and provide you with the safety and comfort you demand when ordering on the Internet. We offer you the advantage of placing your order online using secure servers and encryption. Your purchases, credit card information, and personal data are encrypted and secured through a link to our commerce server. During the completion of your order, you will be linked from our web pages to customized screens on our secure server. Your information is encrypted during its trip across the Internet to prohibit viewing by a third party. A. We use the latest 256-bit Secure Socket Layer (SSL) encryption technology to protect all account information and order details. Our web site is secured with a GoDaddy.com Web Server Certificate and certifies that our site and every transaction are secure - let us prove it. Shopping/Ordering
Q. What is the proper way to place an order with HDWise.com?
A. Each product page has two buttons A. You can add items to your shopping cart by either using our search engine to find the item(s) that you wish to purchase or by browsing through our categories and/or our website. Once you find an item(s) you'd like to buy, simply hit the A.You can delete an unwanted item from your shopping cart by clicking the A. We usually inform our customers by email when their orders are processed and shipped. If you haven’t received such confirmations, you may contact us through Live Chat, send your request to support@hdwise.com or call us at 1(850) 387-0696 and we will update you on the status of your order. A. Error message could be related to different issues: incorrect information, internet connection, time-out during the order (created for security reasons) or incorrect shipping method selected. If you are not able to figure out which reason is applicable in your case, please call us right away at 1(850)387-0696, use Live Chat button on our website or contact us at support@hdwise.com for assistance. A. Yes, as long as your package is still in our warehouse we can change the product in your order. You should contact us and we will take care of your order. A. Yes! We use the latest 256-bit Secure Socket Layer (SSL) encryption technology to protect all account information and order details. Our web site is secured with a GoDaddy.com Web Server Certificate and certifies that our site and every transaction are secure - let us prove it! A. If you are a tax-exempt business, government, school, or non-profit organization, then we WILL NOT charge tax on your order if you provide certification of tax exempt status. A. HDWise.com welcomes Purchase Orders from corporations, government, hospitals, public schools, colleges, and universities. If you would like to apply for credit, please read the information below. First-time customers must complete our credit application form (please contact us at sales@hdwise.com to request one) or submit your own credit reference documents to apply for net payment terms with us prior to placing purchase orders. Your purchase order will be processed upon approval of your application. This process may take 1 – 2 business days for public schools and other government entities and up to two weeks for corporations and hospitals. For more information check please click here. Payment
Q. Is HDWise.com secure place to make purchases?
A. Yes! HDWise.com is totally secure to make your purchases. Your personal and financial information is safe with us. We are dedicated to keeping the information you submit to us secure and private. We accept credit card payments and provide you with the safety and comfort you demand when ordering on the Internet. We offer you the advantage of placing your order online using secure servers and encryption. Your purchases, credit card information, and personal data are encrypted and secured through a link to our commerce server. During the completion of your order, you will be linked from our web pages to customized screens on our secure server. Your information is encrypted during its trip across the Internet to prohibit viewing by a third party. A. We prefer Google Checkout, but we accept all the types of payment below:
Please, do NOT send cash through the mail! International Customers may contact us at support@hdwise.com to find out if we accept other types of payment. For more information please refer to our Payment Options or Terms&Conditions sections. If you still have questions or are experiencing any problems while placing your order, please email us at support@hdwise.com. A. Sure. We accept Google Checkout, personal/business checks, money orders, cashiers checks, wire (bank) transfers, and PayPal. For more information please refer to our Payment Options page. A. To ensure that no one else uses your card online, Visa, MasterCard, American Express and Discover Network cards all feature numbers that only appear on the card itself. These are found in various places on the card. A. Yes, you would need to fax your purchase order to: (877) 260-6676 or scan and email it to sales@hdwise.com. To download purchase order form, please click here or you can create your own. A. Most international destinations impose duties and tariffs, over which our company has no control, and cannot estimate for you. International customers take responsibility to pay charges for duties and taxes in the country of destination. For more information please contact your local customs and tax offices. A. We collect sales tax for California. State laws require that we charge applicable sales tax on orders shipped to California. California Residents must pay 9.75% sales tax. We do not collect tax for any other states at this time. Your shopping cart will show you the total tax for your order after you've submitted your shipping information, prior to submitting your order. A. HDWise.com welcomes Purchase Orders from corporations, government, hospitals, public schools, colleges, and universities. If you would like to apply for credit, please read the information below. First-time customers must complete our credit application form (please contact us at sales@hdwise.com to request one) or submit their own credit reference document to apply for net payment terms with us prior to placing purchase orders. Your purchase order will be processed upon approval of your application. This process may take 1 – 2 business days for public schools and other government entities and up to two weeks for corporations and hospitals. Shipping and Handling
Q. How much do you charge for shipping and handling?
A. Shipping and handling rates are calculated based on the ACTUAL WEIGHT of your shipment and the TYPE OF SHIPPING SERVICE that you specify (ground, air or overnight). Unless otherwise indicated shipping and handling charges will be applied to all orders placed. You could easily see an estimate of how much your shipping charges would be by adding item(s) to the shopping cart and entering your shipping zip code and country. A. Yes, we do ship all over the world. In some cases we might ask you to provide us with some additional information (such as telephone number of your credit card issuer, copy of your identification), for security reasons. Please refer to our Shipping webpage for more information. A. Yes, we offer shipping to military personnel overseas through APO and FPO mailboxes. Shipments are sent via US Postal Service Priority mail. Please remember that we can only quote the date of delivery to the domestic post office. Transit times after that point are determined by military mail service. A. We have several options for international shipments: Airmail, UPS, USPS, FedEx. Airmail is the slowest shipping method and it can take from 14 to 30 business days to deliver your package, depending on the country. UPS/FedEx/USPS EMS packages normally arrive within 3-7 business days. International service is not-guaranteed to the specific time, since packages can be held in customs waiting for recipient’s additional information. For more information, please refer to our Shipping webpage. A. This is normal, USPS does not provide exact location of the package until it arrives to either your main post office or to you directly. A. Most orders processed before 3 PM PST (Pacific Standard Time) are shipped the same business day. Orders placed on National Holidays and weekends will be shipped following business day. A. Yes, if the item returned not being defective, we will charge you shipping that had been paid by us originally. A. Once your order has been shipped, you will receive an email to the address you have provided us within 24 hours with the tracking information. If you need more information on your order, please call us at 1 (850) 387-0696, use Live Chat button on our website or contact us at support@hdwise.com for assistance. Also please login to your account on our website to see any updates for your orders. A. PROCESSING TIME: A. Most international destinations impose duties and tariffs, over which our company has no control, and cannot estimate for you. International customers take responsibility to pay charges for duties and taxes in the country of destination. For more information please contact your local customs and tax offices. Returns
Q. How do I return the product?
A. Please fill out the form on our website or email us at support@hdwise.com to request a Return Merchandise Authodization (RMA) number. Do NOT return your item without an RMA, your package will be rejected and returned to you at your expense. Please, allow 2 business days for your RMA to be issued. Your RMA number will be emailed to you together with detailed instructions on how to return your purchase. Please, follow the instructions carefully. For more information please refer to our Return Policy page. A. Here is our Return Policy 1. All merchandise being returned must be approved in advance by HDWise.com. Customers have 30 days from the order shipping date to return items for credit or replacement without restocking fee. 2. Once return has been approved, customer will be issued a RMA number via email, which MUST be included with product when returned. Please make sure RMA number is marked on the outside of the box as well as paper work included inside the box. Failure to do so may result in refusal of return or up to 30% restocking fee. 3. All items must be shipped within 10 days of RMA being issued. 4. Return items via UPS or Fed Ex for tracking purposes. Customer is responsible for freight charges on all returns. 5. Customer is solely responsible for the product until it has been received by our Returns Department and is determined to be undamaged. For more information, please visit our Return Policy page. A. Yes, you can return merchandise within 30 days from the date of shipping, unless it is a special order. Special orders are not refundable. A. No, we do not charge restocking fee as long as merchandise is returned in brand new condition and has all the original hardware/software and was returned within 30 days. If one of the criteria in not met, then restocking fee may apply. A. Yes! Please fill out the form or email us at support@hdwise.com to request an RMA number. Do NOT return your item to us without an RMA, your package will be rejected and returned to you at your expense. Please, allow up to 48 hours for your RMA to be issued. Your RMA number will be emailed to you together with detailed instructions on how to return your order. Please, follow the instructions carefully. For more information please refer to our Return Policy page. A. All requests for technical support and warranty exchange for products purchased should be made directly to the manufacturer or us in accordance with their terms and conditions. A. If you feel that you have received the wrong product, please contact us within 72 hours of receiving the product. You may call us at 1 (850) 387-0696, use Live Chat button on our website or contact us at support@hdwise.com. A. Yes, if the item returned not being defective, we will charge you shipping that had been paid by us originally. International Customers
Q. Can I place an international order online?
A. Yes, you can place an international order on our website. In most cases our policy is the same as for domestic customers. You may contact us at support@hdwise.com if you have any questions or are experiencing any difficulties placing your order. A. We prefer Google Checkout, but we accept all the types of payment below:
Please, do NOT send cash through the mail! International Customers may contact us at support@hdwise.com to find out if we accept other types of payment. For more information please refer to our Payment Options or Terms&Conditions sections. If you still have questions or are experiencing any problems while placing your order, please email us at support@hdwise.com.
A. Yes, we do ship all over the world. In some cases we might ask you to provide us with some additional information (such as telephone number of your credit card issuer, copy of your identification), for security reasons. Please refer to our Shipping webpage for more information. A. Yes, we offer shipping to military personnel overseas through APO and FPO mailboxes. Shipments are sent via US Postal Service Priority mail. Please remember that we can only quote the date of delivery to the domestic post office. Transit times after that point are determined by military mail service. A. We have several options for international shipments: Airmail, UPS, USPS, FedEx. Airmail is the slowest shipping method and it can take from 14 to 30 business days to deliver your package, depending on the country. UPS/FedEx/USPS EMS packages normally arrive within 3-7 business days. International service is not-guaranteed to the specific time, since packages can be held in customs waiting for recipient’s additional information. For more information, please refer to our Shipping webpage. A. Most international destinations impose duties and tariffs, over which our company has no control, and cannot estimate for you. International customers take responsibility to pay charges for duties and taxes in the country of destination. For more information please contact your local customs and tax offices. A. As an International Customer
IMPORTANT Please let us know if you have specific preferences of a Shipping Carrier, for instance UPS, USPS or Fedex in the COMMENTS part when placing your order. Export Controls: Customer agrees to comply with all applicable export laws, restrictions and regulations of the United States or foreign agencies or authorities, and shall not export, or transfer for the purpose of re-export, any product to any prohibited or embargoed country or to any denied, blocked, or designated person or entity as mentioned in any such United States or foreign law or regulation. Customer represents and warrants that it is not on the Denied Persons, Specially Designated Nationals or Debarred Persons List and is not otherwise prohibited by law from purchasing the products or services hereunder. Customer shall be responsible to obtain any license to export, re-export or import as may be required.
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Tel.: 1 (850) 387-0696
and 
. Click on 
icon located within the shopping cart at the far right of each row. If you want to delete all items from your cart, you need to press the "Clear Cart" button.
